Cancellations and refunds
We want every family to have a clear, fair experience. The policy below applies unless a specific event or product page states a more specific rule.
Event registrations
- Registration fees are generally non-transferable and refund requests must be made by the purchasing guardian.
- Requests should be sent to support@littleriddercup.com with the order or registration reference and reason.
- Approved refunds are returned to the original payment method after applicable payment or administrative charges.
- If an event is postponed, the registration normally remains valid for the rescheduled date. Where an alternative is offered, instructions will be sent to the registered guardian.
Products
Product cancellations, returns, exchanges and delivery issues follow the product and shipping terms shown on the storefront. Contact us promptly with your order number and photographs where an item is damaged or incorrect.
Processing times
Once approved, refunds are initiated within a reasonable processing period. Your bank or payment provider may take additional time to display the credit.
Exceptions
We may decline requests that are outside the published window, involve misuse or cannot be verified. Nothing here affects mandatory consumer protections under applicable Indian law.
Questions?
For help with a policy, registration or order, email support@littleriddercup.com or call +91 7350250513.